At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network.

Job purpose:

The Sales Operations Analyst will be responsible for supporting the Sales function through accurate performance analysis, reporting and data management, while coordinating sales programmes, targets, dealer incentives and financial processes. The role will provide actionable insights to support sales performance, forecasting and strategic planning, working closely with Sales, Finance, Dealer Development and external partners to ensure data accuracy, operational efficiency and compliance.

Main responsibilities:

• Dealer Query & Issue Management: Manage dealer enquiries, prioritise requests and coordinate with internal teams to ensure timely resolution.

• Order Issue & Resolution Management: Investigate order problems, identify root causes and track issues through to resolution, reducing recurring operational issues.

• GDMS System Improvement: Analyse dealer feedback and system usage to identify improvements, working with IT to enhance functionality and user experience.

• Dealer Process & Operational Improvement: Review dealer-facing processes, identify inefficiencies and recommend improvements to streamline operations and turnaround times.

• Reporting & Data Analysis: Maintain accurate operational data, analyse recurring issues and trends, and provide reporting and insights to support decision-making.

• Compliance & Sales Operations Support: Support DVLA/RAV reporting, dealer payment and incentive queries, reconciliations and wider Sales Operations activities.

Education, Skills and Personal characteristics required:

EDUCATION, TRAINING AND EXPERIENCE

• Bachelor’s degree in Business Administration, Business Operations, Data Analytics, Information Systems, or a related field. A postgraduate qualification is advantageous but not essential.

• Prior experience in sales operations, dealer operations, customer/dealer support, order management, business analysis or a similar operational role.

• Experience within the automotive industry or working with dealer networks is highly desirable.

• Experience working with CRM, ERP, DMS/GDMS or other business systems is highly desirable.

• Experience handling high-volume queries, prioritising issues and coordinating cross-functional resolution is advantageous.

• Experience identifying process or system improvement opportunities and translating operational feedback into practical requirements is advantageous.

• Proficiency in Microsoft Excel and standard reporting tools; Power BI experience is beneficial.

• Training or practical experience in CRM, ERP, GDMS/DMS or similar operational systems is beneficial.

What can we offer you beyond the salary:

• 25 days annual leave + bank holidays

• Company pension scheme

• Geely ECOS scheme

• x6 Life assurance

• Enhanced Maternity and Paternity Pay

• Medicash

• Bike2work scheme

We are an equal opportunities employer:

At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.