At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network.

Job purpose:

Reporting into the Parts Manager the Parts Specialist will manage Dealer enquiries on the Spare Parts Help Desk , transportation efficiency to Dealers ensuring smooth execution and timely resolution of urgent demands, thereby contributing to efficient operations and customer satisfaction.

Main responsibilities:

Spare Parts Help Desk:

· Managing Dealer enquiries via e-mail.

· Supporting Dealers with processes, communications, order timings, IT & financial processes.

· Support internal 3PL’s on shipments & internal processes.

· Approving internal orders & audit trail

Dealer Transportation:

· Booking transport with relevant carriers.

· Managing returns, missed deliveries & cost effectiveness of transport.

· Management of Dealer details from delivery addresses to key contacts.

Inventory Management:

· Monitor inventory levels, BIN locations, quarantine stock and report issues.

· Collaborate with the team to ensure optimal stock levels and efficient inventory turnover.

Documentation and Record Keeping:

· Maintain accurate records of all transportation orders, deliveries, and returns.

· Update the inventory management system with returns & Spare Parts failures to ensure data integrity.

· Manage MOQ’s (Minimum Order Quantities) on IT systems & what is physically in the warehouse which may include repacking.

Special Projects:

· As a rapidly growing business special project are taken on to support business needs. Other elements of the role will involve purchasing, reporting and KPI tracking.

Problem Resolution:

· Identify and resolve any issues related to spare parts orders & transport and the Spare Parts help desk with support from the team.

· Prioritize and solve the demand for urgent orders to minimise disruptions and maintain customer satisfaction.

· Work closely with the Parts manager to implement corrective actions and continuous improvement initiatives.

Education, Skills and Personal characteristics required:

Education:

· Bachelor’s degree in business, Finance, Automotive technology, Engineering, Customer Service or a related field.

Education:

· Bachelor’s degree in business, Finance, Automotive technology, Engineering, Customer Service or a related field.

Work Experience:

· Minimum of 3 years of experience in automotive spare parts or coordination, preferably within a dealer group, car brand company or distributor.

· Experience in a similar role in Automotive

Skills

· Strong attention to detail and organizational skills.

· Effective communication and interpersonal skills.

· Proficiency in using inventory management software and digital tools.

· Ability to work well under pressure and meet deadlines.

· Customer-centric mindset and a proactive approach to problem-solving.

· Ability to use MS tools & VLOOKUP

· FLT licence would be beneficial

Attributes:

Team player with strong leadership qualities:

· A collaborative team player with the confidence to take the lead

· Ability to build and maintain strong relationships with colleagues and stakeholders.

Results-oriented and proactive:

· Highly driven and motivated to achieve results in a fast-paced, dynamic environment.

· Proactive and resourceful in identifying and addressing potential challenges.

Resilience and adaptability:

· Ability to thrive under pressure and manage competing demands effectively.

Commitment to ethical standards:

· Adherence to the highest ethical standards in all aspects of the role.

Passion for the industry:

· A genuine interest in the automotive industry and a passion for delivering the best service possible.

What can we offer you beyond the salary:

• 25 days annual leave + bank holidays

• Company pension scheme

• Geely ECOS scheme

• x6 Life assurance

• Enhanced Maternity and Paternity Pay

• Medicash

• Bike2work scheme

Salary: £30,000–£35,000 per annum, depending on experience.

We are an equal opportunities employer:

At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.